Frequently Asked Questions (FAQ)

1. What is MunDeals and how does it work?

MunDeals is an online marketplace where users can buy and sell tickets for live events across Europe and Latin America. The platform connects ticket sellers with potential buyers and provides secure payment and delivery mechanisms.

2. How do I create a buyer account?

Simply click on the 'Sign Up' button and register using your email address. You can also sign in using social media accounts where supported.

3. How do I become a seller?

To sell tickets, you must create an account, verify your identity with a government-issued ID, and provide proof of ticket ownership and a valid payment method.

4. What tickets can I sell?

You can sell tickets for events that are legally permitted and transferable. This includes concerts, sports events, festivals, and theater performances.

5. How does ticket verification work?

Sellers are required to upload proof of ticket ownership. Our team manually verifies authenticity before allowing listings.

6. Are tickets guaranteed?

Yes. Our Ticket Guarantee ensures that buyers receive valid tickets in time for the event or receive a full refund.

7. What types of tickets are accepted?

Both electronic (e-ticket, PDF) and physical (paper) tickets are accepted. Delivery methods depend on ticket type.

8. How are ticket prices set?

Ticket prices are set by individual sellers. MunDeals does not control or cap pricing but does monitor for abusive practices.

9. Are there any service fees?

Yes. Buyers and sellers may be charged a service fee which will be displayed during checkout or listing. This helps support our operations and guarantee protection.

10. How will I receive my ticket?

If it's a digital ticket, you'll receive it via email or account dashboard. Physical tickets are shipped using trackable delivery services.

11. What if I don’t receive my ticket?

If your ticket hasn’t arrived by the event date, contact support immediately. We will attempt to source a replacement or issue a refund.

12. What if the ticket is invalid or fake?

You are protected by our Ticket Guarantee. If your ticket is rejected at the venue, contact support within 72 hours to file a claim.

13. What happens if the event is cancelled or postponed?

If an event is cancelled with no rescheduled date, buyers will be refunded. If rescheduled, tickets remain valid for the new date.

14. Can I cancel or return a ticket?

All sales are final unless the event is cancelled. We do not support voluntary returns or buyer remorse.

15. When do sellers get paid?

Payouts are processed after ticket delivery and/or after the event date has passed, depending on transaction history and risk level.

16. How can I edit or cancel my ticket listing?

Go to your dashboard and select 'Edit' or 'Remove' next to the ticket listing you want to modify.

17. Can I gift or transfer a ticket I bought?

Yes, if the event and ticket type allow transfers. You may forward an e-ticket or provide physical ticket delivery to the recipient.

18. What anti-fraud measures are in place?

We verify sellers, delay high-risk payouts, monitor IP/device patterns, and manually review suspicious activity. Fraudulent sellers are banned.

19. How does MunDeals handle chargebacks?

We investigate chargeback claims thoroughly and provide documentation to financial institutions. If the seller is at fault, they may lose payout eligibility.

20. Do you collect my personal data?

Yes, only what's needed for transactions, fraud prevention, and compliance. See our Privacy Policy for full details.

21. Do you use cookies?

Yes. We use cookies for analytics, advertising, and experience optimization. You can manage preferences through your browser or cookie banner.

22. How can I contact support?

Email us at support@mundeals.com. We respond within 24–48 hours on business days. Urgent requests related to ticket issues are prioritized.

23. What countries do you operate in?

We support events in Germany, France, Spain, Italy, England, Brazil, Argentina, and Mexico. More regions are added regularly.

24. What laws govern my transaction?

Your use of the platform is governed by the laws of the United Arab Emirates. For EU users, additional consumer rights may apply.

25. Are there limits on how many tickets I can sell?

Yes, new sellers may be limited in volume until history is built. Frequent or high-risk listings are subject to manual review.