Privacy Policy
1. Introduction
This Privacy Policy explains how WHY NOT SPORT FZCO ("we", "us", "our") collects, uses, discloses, and protects your information when you use the website MunDeals.com.
By using our services, you consent to the data practices described in this policy. This policy is designed to comply with applicable privacy laws including the General Data Protection Regulation (GDPR).
2. Data We Collect
We may collect the following types of personal data:
- Full name, email address, phone number, and postal address
- Billing and payment information, including credit/debit card details
- Identity verification documents (passport, ID, proof of ticket purchase)
- Tax identification number (for sellers) and banking information
- Purchase history, communication records, and user preferences
- IP address, browser type, device identifiers, geolocation (if enabled), cookies and similar tracking technologies
3. How We Use Your Information
We use your data to:
- Provide and manage our marketplace services
- Process payments and facilitate ticket delivery
- Communicate with you about your account or transactions
- Detect and prevent fraud and comply with legal obligations
- Provide customer support and resolve disputes
- Personalize your experience and improve our services
- Send promotional communications (you may opt out at any time)
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver targeted advertisements.
You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your explicit consent
- Necessity for the performance of a contract (e.g. ticket transactions)
- Compliance with legal obligations
- Our legitimate interests, including fraud prevention, service improvement, and platform security
6. Sharing Your Information
We may share your data with:
- Payment service providers and acquiring banks
- Ticket delivery partners and logistics providers
- Event organizers when required for ticket validation
- Government and regulatory authorities where legally required
- Other users (in case of ticket transactions) with limited relevant data
7. International Data Transfers
As we are based in the UAE and operate internationally, your data may be transferred to and stored in countries that may not have the same data protection laws as your home country.
In such cases, we ensure that adequate safeguards (such as contractual clauses) are in place to protect your personal information.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your data, subject to our ability to fulfill our legal and contractual obligations.
9. Your Rights (GDPR and other regions)
If you are located in the European Economic Area (EEA), you have the following rights:
- Right to access, correct, or delete your personal data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
- Right to lodge a complaint with a data protection authority
To exercise your rights, contact us at support@mundeals.com
10. Security of Your Information
We implement technical and organizational measures to secure your personal data, including encryption, secure servers, access controls, and monitoring systems.
In case of a data breach that affects your information, we will notify you and relevant authorities as required by applicable law.
11. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.
If we become aware that we have inadvertently collected such data, we will delete it promptly.
12. Automated Decision Making
We may use automated tools to help detect fraud or assess transaction risks. You may request human review if such processing affects your rights.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Users will be notified of material changes via the website or by email.
The updated version will include a revised date and becomes effective once published.
14. Contact Us
If you have questions or concerns about this policy or your personal data, please contact us at:
Email: support@mundeals.com
Company: WHY NOT SPORT FZCO, Dubai Silicon Oasis, United Arab Emirates